What should you do to ensure a guest's order is heard correctly?

Ensuring a guest's order is heard correctly is primarily about effective communication skills. Listening carefully and asking for clarity if unsure demonstrates attentiveness and care for the guest's needs. This approach allows the team leader to fully understand the order and clarify any ambiguities right away, thereby reducing the chances of mistakes.

Engaging with the guest in a way that encourages open dialogue about their order not only assures accuracy but also enhances the overall customer experience. It allows guests to feel validated and heard, which is essential in a service environment. While other options may seem helpful, they do not prioritize active listening and responsiveness to potential misunderstandings, which are crucial for effective order-taking.