What is one of the main objectives of a Team Leader during training sessions?

One of the main objectives of a Team Leader during training sessions is to ensure all team members feel confident in their roles. This objective is crucial because confidence in a team’s capabilities directly affects performance, morale, and customer service. A Team Leader plays a pivotal role in creating a supportive training environment where all team members can learn, ask questions, and develop the skills they need to excel.

Building confidence involves providing constructive feedback, encouraging teamwork, and addressing individual learning needs, which empowers team members. When individuals feel secure in their roles, they are more likely to contribute positively to the team's dynamics and provide a better experience for customers. An effective training approach ensures that each person understands their responsibilities and feels prepared to handle them, leading to improved overall efficiency and job satisfaction.