What is Carrol’s DT SOS goal?

Carrol's DT SOS goal refers to the targeted time for the Drive-Thru Service Order time, which is crucial in the fast-food industry, especially for a brand like Burger King. The goal of 3:00 is significant as it represents an efficient service standard that aims to optimize customer experience and satisfaction. Achieving this target means that the drive-thru process is streamlined, ensuring that customers receive their orders quickly while maintaining quality service.

By setting a benchmark at 3:00, it encourages team members to be efficient in their roles, from taking orders to delivering food, thus enhancing overall operational efficiency. This metric is often essential for measuring the performance of team leaders and crew members in managing time effectively in a fast-paced environment. In contrast, the other values provided are either too short or too lengthy compared to the established goal, which would not align with the objective of delivering timely service.