What does "reinforce combo" mean in a customer service context?

In a customer service context, "reinforce combo" refers to promoting additional items during a sale, particularly to enhance the customer's experience and increase the overall value of their order. This practice typically involves suggesting complementary products that go well with the customer's initial choice, such as offering drinks, sides, or desserts that complement a main item in a combo meal.

By reinforcing combos, a team member can improve sales figures through upselling while also providing a more satisfying and convenient meal option for the customer. It reflects an understanding of customer needs and can lead to customer loyalty and increased satisfaction. This strategy is crucial in drive-thru and in-store interactions, as it not only boosts profits but also improves the dining experience by catering to customer preferences.