What action ensures team members know the menu well?

Providing periodic training sessions is an effective action to ensure team members know the menu well. Regular training sessions allow employees to stay updated on menu changes, new items, and ingredient information. This practice helps reinforce their knowledge, builds confidence in their ability to answer customer questions, and improves their overall performance in serving guests.

These sessions can include hands-on training, visual aids, and quizzes that enhance retention of information. Additionally, ongoing training fosters a culture of continuous learning, encouraging employees to engage with the menu actively rather than relying on outdated knowledge.

In contrast, other approaches mentioned would lead to gaps in knowledge. Assuming team members already know the menu can result in critical misunderstandings. Minimizing food preparation knowledge can leave staff ill-equipped to answer questions or make recommendations. Lastly, only giving verbal instructions misses the opportunity to provide comprehensive learning experiences that include practical application, written materials, or interactive learning, which can be crucial for memory retention.