How should a Team Leader handle a disagreement between team members?

Facilitating a discussion, listening to both sides, and helping team members reach a resolution is an effective and constructive approach to handling disagreements. This strategy promotes open communication and encourages collaboration. By creating a safe space for both individuals to express their perspectives, the Team Leader fosters understanding and empathy. This approach not only helps to resolve the immediate conflict but also strengthens team dynamics, as it shows that the Team Leader values each member's input and is committed to finding a solution that works for everyone involved. Moreover, this method contributes to a positive work environment, encouraging team members to resolve their differences respectfully.

The other options do not offer constructive conflict resolution strategies. Ignoring the issue may lead to resentment and undermine team cohesion. Taking sides based on personal relationships can create further division and distrust among team members. Reporting to upper management without attempting to resolve the issue internally can escalate matters unnecessarily and may undermine the authority of the Team Leader.