How many table touches are to be completed during each shallow dive?

In the context of a shallow dive, the term "table touches" refers to the interactions a team leader or staff member is expected to have with customers at their tables. Completing two table touches during each shallow dive ensures that team members engage with customers adequately without overwhelming them. This level of interaction allows staff to assess customer satisfaction, address any potential issues, and provide an overall better dining experience.

Having two table touches strikes a balance between being attentive and respectful of the customers’ privacy. Too few interactions might leave customers feeling neglected, while too many could intrude on their dining experience. Thus, the requirement for two table touches is intended to optimize customer service and enhance the overall effectiveness of the shallow dive.